BBQ GRILL ONLINE Returns & Generals Policy

A. BBQ Grill Online Returns policy

  1. Returns period:

Request to return product must be made within 30 days of delivery to customer.

  1. Items in the following condition can be returned:

–  ‘Defective/Damaged/Incorrect’ or ‘Unopened box’ only.

–  ‘Defective/Damaged/Incorrect’, ‘Unopened box’ or ‘Opened box & unused with original packaging included’.


  1. Restocking fees

–  No restocking fee will apply for product that is unopened.

–  A restocking fee of 10% may apply for product that is opened but unused.

**Restocking fees are applicable to product price before shipping & tax.


  1. Shipping charges:

BBQGRILLONLINE.CA will be responsible for all shipping costs when product is defective/damaged/incorrect.

For all other cases, customer will be responsible for all shipping costs. For Grill, 300$ fee may apply.


  1. Following information must be included in ‘return request’ message to CA:

–  Product SKU & description

–  Number of items to be returned

–  Date product was received by customer

–  Condition of product

–  Condition of packaging

–  Reason for return


  1. Following documents must be included in returned package:

–  Return Authorization Number (RA) supplied by Enter your store name here

–  Original packaging

–  Original labels/tags

–  Any product accessories

Manuals/warranty cards


  1. Refund process

BBQGRILLONLINE.CA will process refund within 7 days of receipt of product.

B. Generals Terms and Conditions

1- Acceptance of the conditions

The present general conditions of sale are applicable to all the orders placed on the internet site The validation of the ordering of a product suggested on the site implies express acceptance of your share of these general conditions of sale, without that this acceptance require your handwritten signature. The present general conditions of sale govern the contractual relations enter the and his customer, both parts accepting them without reserve. These general conditions of sale will prevail over quite other conditions appearing in quite other document, except preliminary, express and written dispensation.  reserves the right to constantly modify the present general conditions of sale

2- Order

The orders are validated from the reception of the payment. Each product order implies that the Buyer accepts the present General Terms and Conditions without any restriction and exception. When the Buyer saves his/her order he/she is considered to have read, understood and accepted the present General Terms and Conditions without restriction as well as the prices, volumes and quantities of the products offered of sale and ordered by him/her. Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with reserves the right to cancel any order made by a customer with whom there exists a legal dispute relating to the payment of a past order

3- Price

The product prices are indicated in $CAN except tax and are those valid at the time of the placement of the order by the Buyer. The product prices don’t include shipping and handling. Shipping and handling will be charged in addition to the price of the products ordered.

4- Product
The site  undertakes to render a true picture of the products presented, however photographs, texts, styles of drawing, technical data sheets are given in title informative and no contractual.

5 -Availability
The command will be executed no later than 15 business days from the day following that on which the consumer places his order. In case of unavailability of the product ordered, including due to our suppliers stock shortage, the consumer will be informed as soon possible and he will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days of their payment, or exchange the product.

6- Delivery makes sure that every package is carefully prepared and that every work is protected in best to limit any deterioration during the transit.  cannot see its involved responsibility in case of delay in delivery. No shipment between Friday afternoon and Sunday evening. Responsibility and ownership of the goods is transferred from  site to the customer at the time of support by the carrier. Goods travel at customer’s own risk. The buyer has to check the packing of the merchandise when being delivered, and he/she has to report any damages to the shipper on the delivery sheet as well as to  within a week at the latest.


7- Partial non-validity

If one or more stipulations of the present General Terms and Conditions are held invalid or are declared invalid as an application of a law, a prescription order a final competent court decision, all other stipulations stay fully valid.

8- Disputes

The applicable law for the products sold by the company  is the Canadian law. The  company cannot be considered as person in charge of the damages of all kinds, so material as immaterial or physical, who could result from a bad functioning or from a misuse of the marketed products. The responsibility of the  company will be limited, in any case, to the amount of the order and would not know how to be questioned for simple errors or omissions which would have been able to remain in spite of all the precautions taken in the presentation of products. In case of difficulties in the application of the present contract, the buyer has the possibility, before any action in justice, of looking for an amicable. The complaints or the contestings will always be received with attentive benevolence, the good faith being always presumed at the one who makes the effort to expose his situations. In case of dispute, the customer will address by priority the company to obtain an amicable solution.

9- Possible taxes

For articles delivered outside Canada, possible taxes and customs duties can be imposed when your parcel reaches destination. Tese customs duties and these possible taxes are at your expense and recover from your responsibility. We are not anxious to verify and to inform you about customs duties and applicable taxes. To know them, we advise you to inquire with the proper authorities of your country.

10- Purchasing by minors

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.

C- Personal informations

We know how important it is to protect your personal information. That’s why we take great care in following these privacy policies

1- Usage of personal informations

Personal information includes your name, address, phone number, and e-mail address.

We may use your personal information for a number of different purposes, such as fulfilling requests for products, services or information; providing customer services; administering contests or promotions; offering new products and services; measuring and improving the effectiveness of our Web Sites or our marketing strategies; and adapting our offers to your preferences.

We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes.

2 – Usage of non-personal information

Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.

This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.

We may also use non-personal information to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.

3- Implied Consent

In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you have purchased if you provide us with your address and phone number.

We will never sell your personal information. However we may share your information with third parties acting on our behalf, for example to a delivery services, a product repair services, etc., or as permitted or required by law.

3- Express Consent

In other cases, we will ask you to give us your express consent to use your personal information to advise you of products or services that may be of interest to you. You can always refuse to have your information used for this purpose. For example, when you subscribe to our newsletter, we consider that you gave us your express consent to send you promotional information. You can always decide to unsubscribe. Each e-mail we send you will tell you how to decline further e-mail.

To accommodate changes in our service, the technology, and legal developments, this Policy might change over time. Don’t hesitate to contact us if you have any question about this policy.

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